Privacy Policy & Terms of Use

Last updated: [insert date]

1. Who We Are

This website and the courses offered on it are operated by Pulsaqua, trading under the name Science Citizens.

Science Citizens creates (online) courses and other materials for curious learners, citizen scientists, and engaged members of the public who want to better understand their environment and participate responsibly.

For questions about these terms or your data, you can contact us at:
Email: [email protected]

PRIVACY POLICY

We respect your privacy and value transparency. As a social entrepreneurship, we believe trust and responsibility are as important as knowledge. This Privacy Policy explains how we handle personal data in accordance with the General Data Protection Regulation (GDPR), Dutch law, and the 10 principles for Citizen Science.

2. Our Data Minimisation Principle

We collect only the data that is strictly necessary to provide our courses. We do not gather data “just in case” and we do not use personal data for profiling or advertising beyond what is essential.

3. What Personal Data We Collect

Depending on how you use our courses, we may collect:

  • Your name

  • Your email address

  • Payment and billing details (processed securely by third-party payment providers, not stored by us)

  • Course enrollment, progress, and completion data

  • Basic technical information such as IP address, browser type, and device information (collected automatically via Kajabi)

We do not collect sensitive personal data.

4. Why We Use Your Data

We use your data only to:

  • Give you access to purchased courses

  • Manage your account and course participation

  • Send essential information related to your course

  • Handle payments and accounting obligations

  • Improve the quality, clarity, and accessibility of our courses

  • Maintain platform security and functionality

We do not sell, rent, or trade your personal data.

5. Legal Basis for Processing (GDPR)

Under GDPR, your data is processed based on one or more of the following:

  • Performance of a contract – to deliver the course you purchased

  • Consent – for optional emails such as newsletters

  • Legal obligations – Dutch tax and accounting requirements

  • Legitimate interest – improving educational quality and platform reliability

6. Cookies and Platform Analytics

Kajabi uses cookies and similar technologies to ensure proper platform operation and basic usage insights.

We use these tools to understand general course usage, not to track individuals across the internet. You can manage cookies through your browser settings.

7. Third-Party Services

To deliver our services, we work with carefully selected providers, including:

  • Kajabi (course hosting, user accounts, analytics)

  • Payment providers such as Stripe or PayPal

These providers comply with GDPR and process data according to their own privacy policies.

8. Data Storage and Retention

We keep personal data only as long as necessary to:

  • Provide the course

  • Meet legal requirements

  • Resolve disputes or questions

You may request deletion of your account and personal data at any time, unless retention is required by law.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to certain processing

  • Receive your data in a portable format

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the email above.

10. Data Security

We take reasonable technical and organisational measures to protect your data. While no digital system is completely risk-free, we continuously aim to handle data responsibly and securely.

TERMS OF USE

11. Acceptance of These Terms

By accessing or purchasing a course from Science Citizens, you agree to these Terms of Use.

If you do not agree, please do not use our services.

12. Educational Purpose

All courses provided by Science Citizens are intended for educational and informational purposes.

Our content is designed to support learning, reflection, and scientific curiosity. We do not guarantee specific outcomes, results, or qualifications unless explicitly stated on the course sales page.

13. Intellectual Property and Fair Use

All course materials, including videos, texts, images, and downloads, are the intellectual property of Pulsaqua / Science Citizens.

You may:

  • Use the materials for personal, non-commercial learning

You may not:

  • Share course access with others

  • Copy, resell, or redistribute materials

  • Use the content for commercial purposes without written permission

14. Access to Courses

  • Course access is granted after successful payment

  • Access is personal and non-transferable

  • Lifetime or limited access is defined on the specific course sales page

15. Refund Policy

Because our courses provide immediate access to digital content, we do not offer refunds as a standard practice.

However, a refund may be granted if you can reasonably demonstrate that:

  • The course content clearly and materially does not match what was explicitly promised on the course sales page at the time of purchase

Requests for refunds must:

  • Be submitted in writing via email

  • Clearly explain what was promised and how the course failed to deliver this

  • Include relevant evidence where possible

Refund requests based on changes of mind, time constraints, or dissatisfaction with learning outcomes are not eligible for a refund.

16. Availability and Platform Reliability

We aim to keep our courses available and accessible at all times. Occasional maintenance, updates, or technical issues may occur, and we cannot guarantee uninterrupted access.

17. Limitation of Liability

To the extent permitted under Dutch and EU law, Pulsaqua and Science Citizens are not liable for indirect or consequential damages arising from the use of our courses or platform.

18. Governing Law

These Terms and this Privacy Policy are governed by Dutch law, with applicable protections under European Union consumer and data protection regulations.

19. Changes to These Terms

We may update this Privacy Policy and Terms of Use when necessary. The most current version will always be published on this page.